Help
News
Go back to application
Help
News
Go back to application
Getting Started
Introduction to Prima.Law
Account & Security
Team Management
Core Workflow (Contacts & Cases)
Core Workflow (Contacts & Cases)
Contact Management
Case Lifecycle
Daily Operations
Autofill
Core Legal Features and Libraries
Legal LibrariesAutofill & Reverse Autofill FeatureUSCIS ReceiptsAI Review in Prima.LawChrome ExtensionSmart InterviewsClient PortalEmail Sync & Email List (Gmail & Outlook)SMS Messaging (Text Messaging with Twilio)PrimaPay+ (via Confido)Clio IntegrationAddendums & Supplemental PagesTasks ManagementMaya: Your AI-Powered Assistant
Communication & Intake
Client Communication & Intake
Client Portal
Intake Tools & File Sharing
Leads
Leads (Lead Management)
Lead Management
Integrations & Billing
Integrations & Billing
Financial Integrations & Others
Email & Productivity
Zapier
Troubleshooting & Support
Troubleshooting & SupportHow to Make the most out of Maya
Technical Fixes
Escalation
Training
Training 100: Introduction to TrainingTraining 101: Where to get help.Training 102: Organization of Contacts and CasesTraining 103: Subscription ManagementTraining 104: Creating your first Contact and CaseTraining 105: Intro to building efficient cases in Prima.LawTraining 106: Client Portal and ChecklistsTraining 107: Smart InterviewsTraining 108: Sharing Forms In The Client PortalTraining 110: Editing FormsTraining 111: Package Assembly and Generating the Final ProductTraining 112: Case Management BoardTraining 113: Task Board, Call Board and Contact TablesTraining 114: Leads Collection and ManagementTraining 115: How to Get Help Using Prima.LawTraining 116: Overview of the Prima.Law Dashboard & User InterfaceTraining 117: Using the Notification Center in Prima.LawTraining 118: Using the Administrator Panel in Prima.Law

Maya: Your AI-Powered Assistant

Maya is the central hub for user support, feedback, and AI-driven assistance within Prima.Law. She is designed to help you navigate the platform and communicate directly with our development team.

1. AI-Powered Chatbot

Maya uses advanced artificial intelligence to answer your questions in real-time. Whether you need to find a specific setting or understand how a feature works, Maya provides immediate guidance without you having to wait for a support agent.

2. Integrated Knowledge Base (Articles)

Maya provides direct access to our extensive library of help articles.

  • Instant Search: You can search for tutorials on Package Assembly, Legal Libraries, or Email Sync directly within the chat interface.
  • Step-by-Step Guides: Access visual walkthroughs and documentation to resolve technical queries on the fly.

3. Feedback & Bug Reporting

Maya serves as your direct line to our engineers.

  • Bug Reports: If you encounter a technical issue, you can report it through Maya to ensure our dev team tracks and fixes it promptly.
  • Feature Requests: Have an idea to make Prima.Law better? Use Maya to submit your feedback and suggestions for future updates.


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