---
title: "Understanding User Permissions"
url: "https://primalaw.productfruits.help/en/article/understanding-permission-errors"
language: "en"
last_updated: "2026-10-09T20:33:20.782Z"
---

# Understanding User Permissions

Many issues are caused by missing permissions or licenses.

### “I can’t see forms / case tabs / immigration features”

This usually means the user does not have the **Immigration Library** assigned.

Important clarification:

-   **Core subscription ≠ Immigration Library**
-   The Immigration Library is an **add-on**.

Pricing (for reference):

-   $25/user/month (monthly)
-   $20/user/month (yearly)

Only admins can assign libraries.  

![](https://cdn-assets.productfruits.com/324246c9-42a1-4fc0-a6e0-f63b2991d23c)

### How admins manage subscriptions and libraries

1.  Click your name in the **top-right corner**.
2.  Open the **Administrator Panel**.
3.  Go to the **Users** tab.

To give a user access:

-   They must have **Core**.
-   Any library (Immigration, etc.) must be **added separately through the Libraries tab**.
-   Libraries can only be assigned if they’ve been purchased.

![](https://cdn-assets.productfruits.com/6aa45770-4f7f-4315-bc7d-bdd38d897cf3)

![](https://cdn-assets.productfruits.com/9f07b77b-31e3-4635-a768-0cb3e4390968)

### Managing users and permissions

From **Administrator Panel → Subscriptions** / **Libraries** / **Users**:

![](https://cdn-assets.productfruits.com/8964e5a4-4fa3-4033-80cb-64cd64418f8c)

Admins can:

-   invite new users
-   assign or remove libraries
-   set roles (Admin, Attorney, Paralegal)
-   grant or remove billing access
-   mark a user as attorney or non-attorney
-   edit user profile details
-   disable users to free licenses

If a user “can’t do something,” check:

-   their role
-   assigned libraries
-   billing permissions

**NOTE:** Always make sure to view if there are any libraries pending to assign to users after they have been invited, and they have logged in / activated their account. If no libraries are assigned to the new user, then they will be unable to access forms or create cases.