---
title: "SMS Messaging (Text Messaging with Twilio)"
url: "https://primalaw.productfruits.help/en/article/sms-messaging-text-messaging-with-twilio"
language: "en"
last_updated: "2026-03-09T20:11:55.804Z"
---

# SMS Messaging (Text Messaging with Twilio)

Prima.Law supports integrated SMS and MMS messaging using Twilio, allowing you to text clients while keeping all communication saved in the system.

### What SMS messaging is used for

-   quick client communication
-   reminders and follow-ups
-   receiving photos or documents
-   keeping a full message history tied to the contact

All messages are stored in the contact profile.

### What you need before using SMS

-   A [**Twilio**](https://www.twilio.com/) **account**
-   A Twilio phone number (SMS/MMS enabled)
-   Registered **A2P 10DLC** campaign (required for U.S. numbers)

Twilio is pay-as-you-go. [Messaging costs](https://www.twilio.com/pricing) are charged directly by Twilio.

### Setting up Twilio (Admin only)

1.  Open the **Administrator Panel**.
2.  Go to **Integrations** → **Twilio**.
3.  Click **Connect**.
4.  Enter:
5.  -   Twilio **Account SID**
    -   **Auth Token**
6.  Define an email address for message notifications.

![](https://cdn-assets.productfruits.com/69414e91-292b-45a4-8805-2e72afea4b45)

### Sending text messages

1.  Open the **Contact Page**.
2.  Go to **Communications**.
3.  Click the **SMS** icon.
4.  Select the correct phone number.
5.  Type your message.
6.  (Optional) Attach files or images.
7.  Click **Send**.

![](https://cdn-assets.productfruits.com/1145994b-fb9d-499b-9980-69b182a71aaf)

### Receiving messages and files

-   Incoming messages appear automatically in the conversation history.
-   Images and files sent by clients are saved with the message.
-   You can transfer files directly to a case’s **Files** tab.

### Managing files from SMS

1.  Open the message containing the file.
2.  Choose **Transfer to Case**.
3.  Select the appropriate case.
4.  Save.

This keeps documents organized and linked to the correct matter.

### Why use SMS inside Prima.Law

-   No personal phone numbers required.
-   All staff can view message history.
-   Full record for compliance and dispute resolution.
-   Centralized communication tied to the client record.