---
title: "Client Communication & Intake"
url: "https://primalaw.productfruits.help/en/article/new-article-72"
language: "en"
last_updated: "2026-02-24T18:19:14.539Z"
---

# Client Communication & Intake

Client Communication & Intake focuses on how you interact with clients securely and efficiently throughout the lifecycle of a case. Prima.Law centralizes communication tools so you can gather information, share updates, and maintain organized records without relying on scattered external platforms.

In this category, you’ll learn how to:

-   Use Smart Interviews for structured data intake
-   Share cases and documents through the Client Portal
-   Maintain clean communication records per contact and case

Clear communication is one of the most important components of client satisfaction and internal efficiency. This section helps you build a professional, secure, and organized communication workflow inside Prima.Law.

If your goal is to reduce back-and-forth emails, eliminate confusion, and keep everything documented in one place, this section is essential.