---
title: "Email Sync & Email List (Gmail & Outlook)"
url: "https://primalaw.productfruits.help/en/article/email-sync-email-list-gmail-outlook"
language: "en"
last_updated: "2026-02-06T21:48:18.481Z"
---

# Email Sync & Email List (Gmail & Outlook)

Prima.Law’s Mail Service allows you to send and receive emails directly inside the platform, keeping all communication linked to contacts and cases.

### What email integration does

With email sync enabled, you can:

-   send and receive emails inside Prima.Law
-   attach files directly to emails
-   reply without leaving the system
-   automatically store all email history in the contact profile

This reduces inbox switching and keeps communication centralized.

### Supported providers

-   **Gmail**
-   **Outlook / Microsoft 365**

Prima.Law is verified by both Google and Microsoft.

### Connecting your email (Admin users)

1.  Open the **Administrator Panel**.
2.  Go to **Integrations**.
3.  Find **Prima Mail Service** and open **Settings**.
4.  Choose **Gmail** or **Outlook**.
5.  Authenticate and grant permissions.

Once connected, Prima.Law can send and receive emails on your behalf.

### Connecting email (Non-admin users)

Non-admin users can connect their email without admin access:

1.  Open the **Email List** from the left sidebar.
2.  Click **Settings**.
3.  Add your email account and authenticate.

### Sending and managing emails

-   Emails can be sent from the **Contact Page** or within a case.
-   All sent and received emails appear under **Communications → Emails**.
-   You can reply, attach files, and CC recipients directly from Prima.Law.

### Outlook signature editor

For Outlook-connected accounts:

1.  Open the **Email Hub** from the sidebar.
2.  Click **Settings** (top right).
3.  Select **Manage Outlook Signature**.
4.  Paste or create your signature.
5.  Save.

Gmail users will continue using their Gmail signature.

### Important email best practice

Avoid creating contacts that use the **same email address as a Prima.Law user**.  
This can cause syncing and visibility issues.

If the email is not used to log into Prima.Law, it’s safe to use for contacts.